Bank and Credit Union Student Loans

ReliaMax FAQs




Frequently Asked Questions for Lenders


Below are some of the most common questions ReliaMax gets from potential clients.
If you have further questions, please email contact@ReliaMax.com or call (888) 757-6840.
What is The ReliaMax® Solution?
The ReliaMax Solution helps lenders easily enter the private student loan market and offer credit union student loans or bank student loans — even if they have no prior experience in student lending. This fully integrated solution includes proven analytics, program design, default prevention, regulatory support, claim payment and other components — all in a fully insured, 100% managed solution, to help lenders get an attractive yield.
How are private student loans different from federal student loans?
Federal student loans are provided through the Department of Education with minimal underwriting and fixed borrowing limits. Most students and families are generally encouraged to borrow the federally sponsored student loans first. However, where the federal loan limits do not meet the students’ total financing needs, private student loans can fill the cost of that financing gap. Private student loans are made following proven credit criteria and sound underwriting policies. We believe in an informed decision on how to finance a college education.
Why are private student loans a good asset class to add to my institution’s consumer loan portfolio?
Whether you’re a bank, credit union, college or university, many of your best customers are looking for private student loans to fill the gap between family contributions, scholarships, grants and what federal loan programs provide to fund their higher education. In fact, many are already getting bank and credit union student loans from your competition. The ReliaMax Solution can help you enter this market without creating the complex infrastructure normally required by this type of lending, or assume any of the risk normally associated with launching a new product.
Please explain how the Surety Bond (insurance policy) works?
The surety bond is your insurance policy. It is a comprehensive insurance certificate covering all of the individual loans made during the academic year June 1 through May 31st. This coverage remains in effect for the entire life of the loan. The surety bond contains the complete details including agreed upon program rules, underwriting criteria and eligible school list.
Is ReliaMax regulated and how do I know they are financially stable?
ReliaMax is domiciled and an admitted insurance carrier in the state of South Dakota. As a regulated insurance company, we are required to undergo extensive examination. ReliaMax undergoes an independent actuarial review each year, comparing the actual portfolio performance against projected expectations. Additionally, we obtain an annual independent audit performed by McGladrey. The actuarial opinion and independent audit are filed with the State of South Dakota Division of Insurance, which also performs regular examinations to ensure the financial soundness of the company.
How does ReliaMax assist me with my regulators?
ReliaMax has experience with regulators and we provide information needed for regulatory exams, checklists or questionnaires. We provide an extensive due diligence packet including audited financials, the independent actuarial opinion and a description of our reserve adequacy. ReliaMax will also initiate meetings and discussions with regulators when appropriate.
What are my responsibilities as a lender under the program?
You will be responsible for providing loan capital that will be disbursed directly to the approved colleges and universities based on program design. You will also market your bank and credit union student loan program to the customers and the communities you serve. Understanding that the private student loan market has a very seasonal nature, ReliaMax will recommend timing and marketing techniques.
How do you keep personal information secure?
Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.
How do I sign up and register for account access?
Signing up for access is quick and the most convenient way to keep track of your student loans. To create your account, visit our registration page, fill out the form and submit. Enter your name exactly as it appears on your welcome letter or any other correspondence from ReliaMax. Log in to your account at ReliaMax.com at any time. Account access is available to anyone with a loan serviced by ReliaMax.
How do I make a payment?
Payments can be made in multiple ways. The easiest and most convenient way is to log in to your account on ReliaMax.com and make a payment with a checking or savings account. For even more convenience, you can set up recurring payments online so that your payments are made automatically. You can also use bill pay through your bank's online bill pay service. (Make sure they don't charge a fee!) Payments can also be received via mail or paid by calling ReliaMax at (877) 354-2629.
How do I view my billing statement?
You can view your billing statement by logging into your account and clicking History and then Billing Statement. This will give you access to view all billing statements while the loan is serviced by ReliaMax.
How do I change my password if I forgot it?
Forgot your password? Just enter your username associated with your ReliaMax account, and we'll reset your password.
How do I change my username if I forgot it?
Forgot your username? We can help you figure it out. You will need to provide us with some information so we can verify your account. An email will be sent to the email address on file and provide further instruction.
Why am I paying ReliaMax and not my lender?
ReliaMax is contracted by your lender to provide you exceptional service throughout your entire student loan experience - from loan origination to the day you pay your loan in full. We are here to help your lender help you succeed.
What is the difference between the lender and servicer?
Great question. This can sometimes get confusing. The lender provided you the opportunity to obtain the loan. The servicer is contracted by the lender to service your loan after it is disbursed and through the repayment term.
How do you keep my personal information secure?
Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.